Most helpful review

I change my name

British Gas - I change my name
British Gas - I change my name
One year now still I am here at the moment everything expensive but its okay thank you for helping for for gas and electricity help to me thanks alot British Gas and Electric
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ID
#4164182 Review #4164182 is a subjective opinion of poster.
Location
Shevington, England
New Reviewer

Would like to become customer

I need to know when will I be able to charge from top up meter to credit metre once I have joined British Gas
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ID
#4334410 Review #4334410 is a subjective opinion of poster.
Preferred solution
An answer to my question how long before I can change to normal meter

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Verified Reviewer
New Reviewer

Your customer service very poor

In 1 week I've had a gas leak .meter changed and no heating at all in the home for 2 days and in this -1 degree weather . The customer service for British gas is the worst customer helpine ive rang during these 3 occassions and been on the phone waiting to be answered for over 2 hours each time and calling 3 x a day .very disappointing service

User's recommendation: Not recommend.

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ID
#4228959 Review #4228959 is a subjective opinion of poster.
Location
Birmingham, England
Pros
  • Time waster
Cons
  • Never recommend poor service
Loss
$100
Preferred solution
Apology

Brutish Gas is by far the worst hapless organisation to exist.

I had a new boiler installed. I didn't receive any paperwork or account number. Got in touch because Hive wasn't working. I was told there wasn't an account. Got that sorted, I thought. Had a call in reply to my complaint. I haven't been sent an e-mail as promised. I now have two account numbers which are not recognised on the phone. Catch 22 without a recognised account number I can't speak to anyone. Shambolic. 5 year warranty is not being honoured. They are a disgrace. Hive is total rubbish.

User's recommendation: Go to someone else.

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ID
#4228838 Review #4228838 is a subjective opinion of poster.
Location
Chelmondiston, England

For accounts

I am not happy not getting no body to talk to regarding my bill Can somebody call me on 0779691**** Leigh lovatt
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ID
#4218672 Review #4218672 is a subjective opinion of poster.
Location
Hemel Hempstead, Hertfordshire

Fake account

Hi My name is Adil Anwer I have checked my credit report and its showing me that I have 131£ to pay to British Gas . Its just showing me last 4digits Of the account(2223). I dont know about that. I didnt open any account with British Gas. Please check it and let me know any information about this matter
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ID
#4181085 Review #4181085 is a subjective opinion of poster.
Location
Warrington, England

Pre pay meter £66 vouchers not received

I am on pre pay meters for gs and electric with British Gas but never received my vouchers through the post for October. I heard on the news that lots of people havent used there vouchers, well if like me they havent had them thats why .
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ID
#4124873 Review #4124873 is a subjective opinion of poster.
Location
Bath, Bath And North East Somerset

Frustrating

I have been trying to access my account for 6 hours no luck.All I want to do is give my readings.Whats the problem with BGas.
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ID
#4124804 Review #4124804 is a subjective opinion of poster.
Location
Wrexham, Wrexham

Broken radiator therrmostat

After eventually getting to a human voice the assistance was first class. Appointment arranged and online account sorted.

User's recommendation: Make sure you keep a note of any number that’s gets you to a human!

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ID
#4113536 Review #4113536 is a subjective opinion of poster.
Location
York, York